Term & Condiiton

Last updated: June 2017

Privacy Policy

The Leo Diamond®, operates in Asia through its exclusive distributor the Lee Heng Diamond Group, having its offices at 14/F, Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong. In this Privacy Policy, we use the term The Leo Diamond® (and "we", "us" and "our") to refer to the head office of The Leo Diamond® at the address above, its third-party affiliates, the Lee Heng Diamond Group, and the boutiques of all such entities. Where there are any discrepancies between this Privacy Policy and the Website Terms of Use below and those of the third-party affiliates, this Privacy Policy and the Website Terms of Use below shall prevail.

Please take a moment to read the following policy which explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications (together the “Platforms”), when you visit a The Leo Diamond® boutique or contact The Leo Diamond® concierge by telephone or when you interact with us over social media platforms or other points of contact. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

From time to time we may update this Privacy Policy. When we do we will publish the changes on this Platform.

To access certain areas of our Platform, you may need to register with us. During the registration process you may be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number, and, if you make a purchase with us, payment details). By entering your details in the fields requested, you enable The Leo Diamond® to provide you with the services you select.

In addition, we may also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit any The Leo Diamond® boutiques or contact The Leo Diamond® concierge by telephone. Please note that calls to The Leo Diamond® concierge may be recorded for security, training and development purposes.

If you choose to interact with The Leo Diamond® via a social media platform or other third party service, we will collect the information you have provided to us through that platform.

We also collect certain information automatically about visitors to our Platform, described in the section headed "Cookies and other information that we automatically collect", below.

We will use the information we collect from you to:

  • manage and fulfil purchase and repair orders and to provide after service care;
  • deal with your enquiries and requests;
  • send service related communications, including announcements and administrative messages such as order confirmation;
  • send you marketing communications (including e-mails) relating to us and other third party partners in accordance with your communications preferences (please refer to the marketing communications below for further information about how you can control these updates);
  • conduct market research so that we can continuously improve the services we provide to our customers;
  • prevent fraud and other prohibited or illegal activities and as part of our efforts to keep our Platform secure; and
  • understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
Like most Platforms, The Leo Diamond® logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our Platform visitors access our Platform. You can find out more about how we use cookies and related technologies below.

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies may tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

  • First party cookies, served directly by The Leo Diamond® to your computer or mobile device. They are used only by The Leo Diamond® to recognize your computer or mobile device when it revisits our Platform.
  • Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. The Leo Diamond® uses both 'session cookies' and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again.

The Platform serves only the following types of cookies to your computer or mobile device:


Type of Cookie and its usage


Cookies necessary for essential purposes

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.


Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform.
For example, some of these cookies enable visitors to specify language, product or other platform preferences.


Analytics Cookies

These cookies are used to collect information about how visitors use our Platform.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform.
We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.


Advertising Cookies

When you visit our Platform or click on advertisements or promotional areas on the Platform these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion.
They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organizations such as advertisers.


Content sharing and social networking cookies

These cookies enable users to share pages and content through third party social networking and other platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.
Further detailed information about the specific cookies used on this Platform and the third parties who serve them can be found in our cookie consent tool. You can use this cookie consent tool to control your cookie preferences.


How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.
You can set your cookie preferences by using our cookie consent tool or by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).


IP addresses

We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We may anonymize and share this information with advertisers, sponsors or other businesses.

The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You may opt-out of receiving certain types of behavioral ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

We do not rent, sell or share personal information about you with other people or non-affiliated companies except under the following circumstances:

  • to third party providers who provide services on our behalf such as online and other payments, processing credit card transactions and handling credit checks and fraud prevention;
  • we may disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
  • we may disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated companies or third party service providers are located or maintain facilities. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.
We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction.

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related (i.e. non-marketing) communications. If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any The Leo Diamond® marketing e-mails.

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.

cs@leodiamond.com.hk
14/F, Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong


Website terms & conditions

The Leo Diamond®, operates in Asia through its exclusive distributor the Lee Heng Diamond Group, having its registered offices at 14/F, Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong. The Platforms are owned and edited by The Leo Diamond®.

These Terms of Use govern your use of The Leo Diamond® websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term The Leo Diamond® (and "we", "us" and "our") to refer to the head office of The Leo Diamond®, its third-party affiliates, the Lee Heng Diamond Group, and the boutiques of all such entities. Where there are any discrepancies between the Privacy Policy above and these Website Terms of Use and those of the third-party affiliates, the Privacy Policy above and these Website Terms of Use shall prevail.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorized to continue use of the Platform.

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

Hosting Services for our website is provided by affiliated companies of the Lee Heng Diamond Group.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other company.

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

The Leo Diamond® has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of The Leo Diamond® products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. The Leo Diamond® cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you visit one of our boutiques or authorized retailers prior to making a purchase online or by phone.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download our application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) ("The Leo Diamond® Material") are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorized to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any The Leo Diamond® Material in any way for any public or commercial purposes. Furthermore, The Leo Diamond® Material may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use The Leo Diamond® Material will automatically terminate and any copies made of The Leo Diamond® Material must be immediately destroyed. Any unauthorized use of The Leo Diamond® Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

This section concerns communications sent to The Leo Diamond®. It does not concern the communication of personal information to The Leo Diamond® in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to The Leo Diamond® via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by The Leo Diamond®. By sending communications to The Leo Diamond®, you automatically grant The Leo Diamond® a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by The Leo Diamond® and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

Furthermore, The Leo Diamond® enjoys a worldwide reputation for both the design and manufacture of high quality jewelry creations. To this end, it possesses its own sources of creativity, in particular highly skilled teams of designers who conceive and perfect The Leo Diamond®’s creations. As a result, The Leo Diamond® cannot agree to or accept to be the receiver of unsolicited proposals of collaboration.

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

The Leo Diamond® tries to ensure that the information provided is accurate and complete. However, The Leo Diamond® does not warrant or represent that The Leo Diamond®’s Material is accurate, error-free or reliable or that use of The Leo Diamond® Material will not infringe rights of third parties.

The Leo Diamond® does not warrant that the functional and/or technical aspects of the Platforms or the The Leo Diamond® Material will be error free or that the Platforms, The Leo Diamond® Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or The Leo Diamond® Material results in the need for servicing or replacing property, material, equipment, data or other element, The Leo Diamond® is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. The Leo Diamond® and its suppliers make no warranties about The Leo Diamond® Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, The Leo Diamond® shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if The Leo Diamond® has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected The Leo Diamond® trademarks or are licensed for use by The Leo Diamond® by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any license or right to use any trademark without The Leo Diamond® prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
All content (including The Leo Diamond®) on the Platforms are either Copyright © The Leo Diamond® or are licensed for use by The Leo Diamond®. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

The Platforms may contain links to other platforms operated by third parties not affiliated to The Leo Diamond®. The inclusion of any link to such third party sites does not imply endorsement by The Leo Diamond® of those sites. The Leo Diamond® has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.

The Leo Diamond® does not authorise linking to any of its Platforms from a third party platform without its express prior written authorisation.

You agree that The Leo Diamond® may terminate or suspend your access to and use of the Platforms if The Leo Diamond® reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of The Leo Diamond®, its affiliated companies or any third party, with or without notice to you. You agree that The Leo Diamond® may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that The Leo Diamond® will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled "Limitation of liability" and "General provisions" will survive termination of these Terms of Use.

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting The Leo Diamond®’s products and services and in certain cases to present products for sale via a variety of means. The Leo Diamond® makes no representation that The Leo Diamond® Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to The Leo Diamond® Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by The Leo Diamond® of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Hong Kong are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.


cs@leodiamond.com.hk
14/F, Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong